digital work, intranets, digital workplace, smart working, new ways of working, social media, web 2.0, virtual work, collaboration and communication within organisations, institutional theory, organisational trust, IS security
João (John) is Associate Professor of Information Systems at Warwick Business School, where he has been since 2006. His research and teaching focuses on the organisational use of technology to support communication, collaboration and more broadly digital work. His recent research conceptualises digital work and workplace technologies as new forms of organising and explores new practices and ways of working in modern organisations. He teaches the management of digital workplaces at MSc and MBA levels. He is also the PhD coordinator of the Information Systems and Management Group in the Business School.
He is a founding member and currently Associate of a global benchmarking organisation, the Intranet Benchmarking Forum. He co-authored and manages the benchmarking model used to compare the performance of the intranets of more than 60 of the largest companies in the UK and globally such as BT, HSBC, IKEA and NOKIA.
In the past John has had some high profile roles in the industry. He was Director of New Technologies for the Conservative Party for two years during the general election campaign in 2001. Prior to that, he led the implementation of a large call centre in a top bank in Portugal (1999-2001) and the implementation of one of largest ticketing operations globally for the World Expo 98 in Lisbon (1996-1998). Personal website: www.j-baptista.com