Organised by the Institute of Customer Service, this two-day conference is attracting delegates from the public, private and third sectors - chief executives, directors, senior managers, practitioners and business leaders from a wide range of organisations, all of whom are fanatical about customer service.

The programme weaves together presentations from leading industry speakers, a choice of interactive breakout sessions, a question time panel fronted by senior members of the Institute of Customer Service and as with all good conferences, plenty of opportunity to visit the showcase exhibition and network.

Jo Causon, chief executive of the Institute of Customer Service will be presenting and actively participating throughout the conference. Professor Bob Johnston will present break-out session on Designing the customer experience.

The first day of the conference is rounded off by a gala dinner with special guest Mark Watson, stand-up TV comedian and novelist.

Delegate fees start are from £560 plus VAT with discounts for groups. Bookings can be made on the Institute of Customer Service website, see link below.