Publications featuring Michael Shulver

Publications

Book chapters

• Clark G, Johnston R. and M Shulver. Exploiting the Service Concept for Service Design and Development. New Service Design. Ed. Fitzsimmons J and Fitzsimmons M. California: Sage, 2000. 71-91.
• M A Lewis, M Shulver, Millet B., Mattson J. and Johnston R. Development Variables in Transnational Service Networks and their Impact on Control, Flexibility and Innovation. Managing Operations Networks. Ed. Bartezzahi E, Filippini R, Spina G, Vinelli A. Padova: SGE, 1999. 521-528.

Journal articles

• M Shulver. Operational Loss and New Service Design. International Journal of Service Industry Management (2005) (Under Review).
• Lewis M, M Shulver, Johnston R., Mattson J., Millet B. and NDC Slack. Network Parenting in International Service Development. British Journal of Management 15 (2004): 23-38.
• M Shulver and Lewis M. The role of network parenting in the development of a new retail banking service. International Journal of Bank Marketing (2003).

Reports to government

• M Shulver and NDC Slack. Incorporating Resource Capabilities and Flexibility into Service Design. Research report to the UK Design Council (1999).

Conference proceedings

• Croom S.R., A Betts and M Shulver. The Relationship between Curriculum and Impact in Management Education for Financial Service Operations. EurOMA/POMS Conference. Lake Cormo, Italy, 2003.
• M Shulver. The Balanced Scorecard as a Communication Protocol for Managing Across Intra-Organizational Borders. Production and Operations Management Society Conference 2001. Orlando, FL, 2001.
• M Shulver, Lawrie, G. and Andersen, H. A process for developing strategically relevant measures of intellectual capital. Performance Measurement 2000 Conference. Judge Institute of Management Studies, Cambridge, 2000.
• Lewis M and M Shulver. Control and innovation in service networks: the impact of structural and infra-structural factors. Proceedings of the EurOMA Conference. Venice, 2000.
• Lewis C.D. and M Shulver. Development variables in transnational service networks and their impact on control, flexibility and innovation. European Operations Management Association Conference. Venice, Universita Di Padova & Politecnico Di Milano, 1999.
• Lewis M , M Shulver, B Millett, J Mattsson and Johnston R. Development Variables in Transnational Service Networks and Their Impact On Control, Flexibility and Innovation. European Operations Management Association Conference. Venice, 1999.
• M Shulver. Service innovation modes. Production and Operations Management Society Conference. Production and Operations Management Society, Santa Fe, NM, USA, 1998.
• M Shulver and NDC Slack. The influences of competencies on service design. Proceedings of the 5th International Conference of EUROMA. Dublin, 1998.
• M Shulver. The Service Design Process: Stage Models and Communication Constructs. Design Research Conference. The Design Council, London, 1997.
• NDC Slack and M Shulver. The nature of service design. Proceedings of the International Decision Sciences Conference. Sydney, Australia, 1997.
• M Shulver. Operational Loss and New Service Design. European Institute for Retailing and Services Studies. Prague, n.d.