Zoe Radnor
- Associate Professor (Reader)
BEng (Nottingham), MSc (Cranfield), PhD (UMIST)
Biography
Dr Zoe Radnor's research and publications are in the areas of performance measurement and management, improvement and innovation for both private and public sector. Zoe is currently a Management Practice Advanced Institute of Management (AIM) Fellow considering sustainability of Lean in public services. Previously, she has been Project Manager of a research project for the Scottish Executive which evaluated how 'lean' techniques were and could be used in the public sector. She has also led an evaluation of the implementation of Lean and associated techniques in Her Majesty's Revenue and Customs (HMRC) as well as in three HealthCare organisations within one region. She is also leading a research project 'SLIM' which aims to develop a Strategic Lean Implementation Methodology for Hospitals. She has published over 30 articles and book chapters including jointly editing a themed edition of Public Money and Management on Lean in Public Services. Zoe presents, advises and sits on a number of boards and committees for organisations such as the Audit Commission, Welsh Assembly Government, Government Skills, HMRC, Local Authorities and HM Court Services.
Research interests
process improvement; innovation; performance measurement and management mainly in the public sector.
Selected research projects
- Conditions of Readiness to Support Sustainability of Lean in Public Services: ESRC, October 2009 - September 2011.
- Resubmission: Warwick Innovative Manufacturing Research Centre Phase II: EPSRC, April 2008 - September 2011.
Only selected externally-funded projects are listed here.
Teaching activity this year
Executive Education
- IB95V0 Developing Organisational Effectiveness module leader
Publications
Journal articles
- The influence of performance management systems on key actors in universities: The case of an English university. Public Management Review 12 (2010) (Published): 233-254.
- Transferring Lean into Government. Journal Of Manufacturing Technology Management 21 (2010) (Published): 411-428.
- Understanding the Relationship between a National Award Scheme and Performance. International Review Of Administrative Sciences 75 (2009) (Published): 437-457.
- Creating a New Product Development Capability: The organisational enablers for moving up the value chain. International Journal Of Manufacturing Technology And Management 16 (2009) (Published): 319-342.
- Research Design for analysing the relationship between governance structures and performance management systems in universities. Reflecting Education 4 (2008) (Published): 68-81.
