Dr Charlotte Croft
Associate Professor
Research Interests
Identity, leadership, professionals, collaboration.
Teaching in 2020-2021
Executive MBA (London)
- IB9FLL: Healthcare Improvement
Management
- IB98R0: Leading and Managing Change
Undergraduate
- IB3810: Critical Issues in Management
- IB2380: Organisational Analysis
Organisation & HRM, Organising Healthcare Research Network
Email: Charlotte.Croft@wbs.ac.uk / Tel: 024 765 22233 / Room: 3.137
Biography
Charlotte Croft is an Associate Professor in OHRM. Her work focuses on issues of identity, leadership and collaboration in professionalised contexts. The majority of her research is focused on healthcare organisations, with a particular interest in the interplay between different professional and managerial groups during processes of collaboration.
Charlotte was previously an NIHR funded Research Fellow exploring the absorptive capacity of Clinical Commissioning Groups during commissioning decisions. She was awarded her PhD from Warwick Business School in 2012, and her doctoral thesis focused on the challenges of leadership for nurses in middle management positions.
Charlotte has worked extensively into collaborative research and educational projects in Australia, and holds an honorary faculty position at Monash University, Melbourne.
Prior to moving into academia, Charlotte worked as an Intensive Care Staff Nurse.
Publications
Journal Articles
- Weich, S., Fenton, S. H., Staniszewska, S., Canaway, A., Crepaz-Keay, D., Larkin, M., Madan, J., Mockford, C., Bhui, K., Newton, E., Croft, C., Foye, U., Cairns, A., Ormerod, E., Jeffreys, S. and Griffiths, F. (2020) "Using patient experience data to support improvements in inpatient mental health care : the EURIPIDES multimethod study", Health Services and Delivery Research, 8, 21, 1-338
- Wiedner, R., Croft, C. and McGivern, G. (2020) "Improvisation during a crisis : hidden innovation in healthcare systems", BMJ Leader
- Croft, C. and Currie, G. (2020) "Realizing policy aspirations of voluntary sector involvement in integrated care provision : insights from the English National Health Service", Health Policy
- Croft, C. and Fernando, D. (2018) "The competing influences of national identity on the negotiation of ideal worker expectations : insights from the Sri Lankan knowledge work industry", Human Relations, 71, 8, 1096-1119
- Currie, G., Croft, C., Chen, Y., Kiefer, T., Staniszewska, S. and Lilford, R. (2018) "The capacity of health service commissioners to use evidence: a case study", Health Services and Delivery Research, 6, 12
- Weich, S., Fenton, S. H., Bhui, K., Staniszewska, S., Madan, J., Larkin, M., Newton, E., Crepaz-Keay, D., Canaway, A., Croft, C. and Griffiths, F. (2018) "Realist evaluation of the use of patient experience data to improve the quality of inpatient mental health care (EURIPIDES) in England : study protocol", BMJ Open, 8, 6, e021013
- Croft, C., Currie, G. and Staniszewska, S. (2016) "Moving from rational to normative ideologies of control over public involvement : a case of continued managerial dominance ", Social Science & Medicine, 162, 124-132
- Croft, C., Currie, G. and Lockett, A. (2015) "Broken 'two-way windows'? An exploration of professional hybrids", Public Administration, 93, 2, 380-394
- Currie, G. and Croft, C. (2015) "Examining hybrid nurse managers as a case of identity transition in healthcare : developing a balanced research agenda", Work, Employment & Society, 29, 5, 855-865
- Croft, C., Currie, G. and Lockett, A. (2015) "The impact of emotionally important social identities on the construction of a managerial leader identity : a challenge for nurses in the English National Health Service", Organization Studies, 36, 1, 113-131
Book Items
- Charlotte Croft (2016) "A new approach to hybrid leadership development", 170-185, Palgrave Macmillan, London
- Croft, C. and Currie, G. (2016) "Enhancing absorptive capacity of healthcare organizations :the case of commissioning service intentions", 65-81, Oxford University Press, Oxford
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