Postgraduate Certificate in Service Excellence

**This programme is not open for applications in 2018. Please visit our Executive Education homepage for our upcoming courses.**

A great opportunity for managers and would be managers to network, develop ideas and, crucially, look to implement changes in the workplace.

When you have completed both Postgraduate Awards (Service Operations Management and Improving Service Delivery) you may like to convert them into a Postgraduate Certificate which will have a significant impact on your career and development as a Manager in the service sector. 

Implementation Module
To convert your two Postgraduate Awards into a Postgraduate Certificate you will study a shorter Implementation Module which will cover aspects such as Stakeholder Management, Change Management and Project Management. This module will be delivered online. 

Entry requirements
To complete both the Postgraduate Awards you will need either a first degree or have at least five years relevant work experience. You will qualify for the Postgraduate Certificate in Service Excellence when you complete both awards and the shorter Implementation Module. 

You will complete a 3,000 word assignment to accompany the Implementation Module.

Please note
This programme is currently going through a redevelopment, with new structure, fees and planned delivery dates to be confirmed.

To register your interest in the programme, and to be added to our mailing list for further information when available, please send your name, organisation and preferred contact method to


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