How will I be taught?
Your learning will be completed entirely online, in four modules, each taking six weeks. You will have access to high quality learning materials authored by the Warwick team, supplemented by a range of videos, podcasts, articles and papers. Each module is supported by two interactive webinars in which WBS tutors help you explore service strategy issues and case studies.
Each module will comprise of four lessons, and there will be a 1,500 word post- module assignment.
Module 1: Service strategy
September - October 2020
Webinar dates - 16 September and 14 October 2020
Module 2 - Measuring and improving service quality and customer satisfaction
November - December 2020
Webinar dates - 4 November and 2 December 2020
Module 3 - Strategies for managing service networks
January – February 2021
Webinar dates - 6 January and 3 February 2021
Module 4 - Driving Improvements through Service Recovery
February – March 2021
Webinar dates - 24 February and 24 March 2021
See drop down below for module details and webinar session dates.
Your progress is actively reviewed through tests, talking points, and case studies, and you will have online tutor support through set activities throughout your study period. To embed your learning and develop direct impact in your professional capacity, you will complete an end of module assignment by applying the principles to your workplace.*
*This may be subject to change