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10 October 2019

KIN Masterclass: Tackling Isolation and Avoiding Burnout

Registration Required

Question - How do you tackle technostress and avoid burnout for good mental health?

Knowledge and Community Managers are increasingly finding themselves having to deal with mental health issues in their organisations and communities.

For example, when if you, a member or a colleague is suffering from high levels of anxiety, behaving in a disruptive manner or even talking of suicide, what do you do?

We all can often feel isolated which, in turn, can affect their own mental health, intensified by not knowing where to turn for support.

In this hands-on, interactive workshop, we share some of our experiences, offer some practical advice to help and seek to connect online professionals who recognise these issues.

If you've just said a "Hallelujah! Someone else gets it!" this workshop is for you.

We will dive into specific pain points that occur in your job roles and discuss practical tips you can use to improve your overall wellbeing and effectiveness.

You will also have the opportunity to get a unique insight into the mental health work we do on the NHS and Public Health England Good Thinking programme, including learning about tools and support that you can access for free.

The Masterclass will be led by Darren Gough and Dr Richard Graham and supported by Nancy Kinder from the KIN team. If you have any questions or would like more information, please contact Nancy on


Learning Points
  • An opportunity to openly discuss common mental health and wellness issues in a completely safe environment of zero judgment.
  • You will learn techniques, tools and strategies, along with a deeper understanding of the importance of self-care and the power of shared support.


Who should participate
  • People new or thinking about starting with a community.
  • It is designed for community managers but relevant for all.
  • Especially those who work, manage and support online social spaces but the topic and supporting tips are relevant to anyone working virtually with other colleagues.

// With

  • Darren Gough is the former community manager of Martin Lewis’ (~1.8M members), and now an expert in community management working with the NHS and has previously worked with a number of global household names including Sky, Greenpeace, Scope, Society for Neuroscience and more.
  • Richard Graham is a Consultant Child & Adolescent Psychiatrist, former Clinical Director of the Adolescent Directorate at the Tavistock Clinic. In 2009, he became Clinical Director for award-winning online mental health platform Big White Wall (, training and supporting its therapeutic moderators. In June 2016, he was appointed the Executive Board of the UK Council for Child Internet Safety (UKCCIS is the British Government’s principal advisory body for online safety and security for children and young people) and Co-Chairs the Digital Resilience Working Group. He is currently Clinical Director at Good Thinking: The London Digital Mental Well-being Service.

// Where

Norton Rose Fullbright Offices, 3 More London Riverside
UK Get directions »

// When

Thursday 10 October 2019, 10:00 - 16:00

// Contact
02476 524503

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