Staff Directory

Dr Nicola Burgess

Associate Professor of Operations Management


Research Interests

Main research interests include Lean implementation in healthcare, service improvement, patient safety, organizational learning and the knowledge brokerage role of middle level managers.

Teaching in 2017-2018

Distance Learning MBA
  • IB816P: Operations Management
  • IB816P: Operations Management
Management
  • IB91W0: Operations Management

Behavioural Operations in Policing Consortium, Organising Healthcare Research Network, Operations Management Group

Email:  /  Tel: 024 765 28238  /  Room: 1.211

Biography

Nicola's research activity is focussed in healthcare, conducting a number of projects in the NHS in the areas of service improvement, Lean, RCA, patient safety, patient involvement, organizational learning, knowledge brokerage and leadership. Nicola has led a number of case studies and evaluations across the NHS under the broad spectrum of service improvement including an Evaluation of Lean implementation across the English NHS; the use of simulation modelling to support the implementation of Lean (culminating in the development of SimLean); and currently Nicola is the Research Fellow for an NIHR HS & DR funded project: The knowledge brokering role of middle level managers (MLMs) in service innovation: Managing the translation gap in patient safety for elderly care.

Publications

Journal Articles

Book Item

Report

  • Burgess, N., Worthington, C., Davis, N. D., Radnor, Z., Robinson, S. and Cooke, M. (2011) "SimLean healthcare : handbook", SIAM Journal on Numerical Analysis, 2524

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