I work as a Learning and Operations Specialist at the British Red Cross. It’s a role that blends purpose with practice, and it's incredibly rewarding. I’m part of the central learning team, where I manage the Learning Management System (LMS)—a core information system.

My work involves quality assurance for digital content, troubleshooting access issues, managing communications, and collaborating with product teams. Essentially, I serve as the first point of contact for digital learning, ensuring that what we deliver is accessible, clear, and impactful for both volunteers and staff. Working for an organisation rooted in humanitarian values adds deeper meaning to the day-to-day.

The MSc laid a strong foundation. The feedback pushed me to think beyond theory. Modules like Managing Digital Innovation (MDI) which covered topics on design thinking and innovation management equipped me with tools I now use to solve problems creatively at work. Above all, the course honed my critical thinking, which has been indispensable in a dynamic, systems-driven role.

The diversity of ideas, people, and academic paths. The structure wasn’t rigid; it allowed room to explore. I was drawn to creativity and had the freedom to tailor my electives accordingly, being able to take courses like Creating Digital Communities and Governance & Corporate Responsibility. WBS creates a space where no two journeys have to look the same, and that flexibility made my experience especially meaningful.