Nicola Burgess - Reader of Operations Management | Staff Directory

Reader of Operations Management

Research Interests

Main research interests include Lean implementation in healthcare, service improvement, patient safety, organizational learning and the knowledge brokerage role of middle level managers.

Teaching in 2020-2021

Distance Learning MBA

IB816P: Operations Management

Executive MBA

IB9130: Digital Innovation in the Healthcare Industry

Undergraduate

IB0080: Individual Project

Organising Healthcare Research Network, Operations Group

Email: Nicola.Burgess@wbs.ac.uk / Tel: 024 765 28238 / Room: 1.211

Biography

Nicola's research activity is focussed in healthcare, conducting a number of projects in the NHS in the areas of service improvement, Lean, RCA, patient safety, patient involvement, organizational learning, knowledge brokerage and leadership. Nicola has led a number of case studies and evaluations across the NHS under the broad spectrum of service improvement including an Evaluation of Lean implementation across the English NHS; the use of simulation modelling to support the implementation of Lean (culminating in the development of SimLean); and currently Nicola is the Research Fellow for an NIHR HS & DR funded project: The knowledge brokering role of middle level managers (MLMs) in service innovation: Managing the translation gap in patient safety for elderly care.

Publications

Journal Articles

Burgess, N., Richmond, J. G. and Kiefer, T. (2020) "Psychological contracting making obligations explicit to support a transformative change partnership", Academy of Management Proceedings, 2020, 1, 10233
Johnson, M., Burgess, N. and Sethi, S. (2020) "Temporal pacing of outcomes for improving patient flow : design science research in a National Health Service hospital ", Journal of Operations Management, 66, 1-2, 35-53
Burgess, N., Currie, G., Crump, B., Richmond, J. G. and Johnson, M. (2019) "Improving together : collaboration needs to start with regulators", BMJ, 367, l6392
Currie, G., Burgess, N. and Tuck, P. (2016) "The (un)desirability of hybrid managers as ‘controlled’ professionals : comparative cases of tax and healthcare professionals", Journal of Professions and Organization, 3, 2, 142-153
Currie, G., Burgess, N. and Hayton, J. C. (2015) "HR practices and knowledge brokering by hybrid middle managers in hospital settings : the influence of professional hierarchy", Human Resource Management, 54, 4, 793-812
Burgess, N., Strauss, K., Currie, G. and Wood, G. (2015) "Organizational ambidexterity and the hybrid middle manager : the case of patient safety in UK hospitals ", Human Resource Management, 54, Supplement 1, s87-s109
Robinson, S., Worthington, C., Burgess, N. and Radnor, Z. J. (2014) "Facilitated modelling with discrete-event simulation : reality or myth?", European Journal of Operational Research, Volume 234, Number 1, 231-240
Nicola Burgess (2013) "Evaluating Lean in healthcare", International Journal of Health Care Quality Assurance, Volume 26, Number 3, 220-235
Burgess, N. and Currie, G. (2013) "The knowledge brokering role of the hybrid middle level manager : the case of healthcare", British Journal of Management, Volume 24, S132-S142
Burgess, N. and Wake, N. (2013) "The applicability of the viable systems model as a diagnostic for small to medium sized enterprises", International Journal of Productivity and Performance Management, 62, 1, 29-46
Robinson, S., Radnor, Z. J., Burgess, N. and Worthington, C. (2012) "SimLean : utilising simulation in the implementation of lean in healthcare", European Journal of Operational Research, Vol.219, No.1, 188-197
Burgess, N. and Radnor, Z. J. (. J. (2012) "Service improvement in the English National health service : complexities and tensions", Journal of management & organization, Volume 18, Number 5, 594-607
Lowson, R. H. and Burgess, N. (2003) "The building blocks of an operations strategy for e-business", The TQM Magazine, Vol.15, No.3, 152-163

Journal Item

Nicola Burgess (2020) "NHS quality improvement could be driven by less formal regulation ", Research Outreach, 22-25

Book Item

Worthington, C., Robinson, S., Burgess, N. and Radnor, Z. J. (. J. (2010) "Rapid modelling of patient flow in a health care setting : integrating simulation with lean", 131-142, Springer, London ; New York

Report

Burgess, N., Worthington, C., Davis, N. D., Radnor, Z., Robinson, S. and Cooke, M. (2011) "SimLean healthcare : handbook", SIAM Journal on Numerical Analysis, 2524