Nicola's research activity is focussed in healthcare, conducting a number of projects in the NHS in the areas of service improvement, Lean, RCA, patient safety, patient involvement, organizational learning, knowledge brokerage and leadership. Nicola has led a number of case studies and evaluations across the NHS under the broad spectrum of service improvement including an Evaluation of Lean implementation across the English NHS; the use of simulation modelling to support the implementation of Lean (culminating in the development of SimLean); and currently Nicola is the Research Fellow for an NIHR HS & DR funded project: The knowledge brokering role of middle level managers (MLMs) in service innovation: Managing the translation gap in patient safety for elderly care.

Research Interests