Research Interests
Main research interests include Lean implementation in healthcare, service improvement, patient safety, organizational learning and the knowledge brokerage role of middle level managers.
Teaching in 2019-2020
Distance Learning MBA
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IB816P: Operations Management
Postgraduate Research Business and Management
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IB9GF0: Recent Advances in Operational Research and Operations Management
Biography
Nicola's research activity is focussed in healthcare, conducting a number of projects in the NHS in the areas of service improvement, Lean, RCA, patient safety, patient involvement, organizational learning, knowledge brokerage and leadership. Nicola has led a number of case studies and evaluations across the NHS under the broad spectrum of service improvement including an Evaluation of Lean implementation across the English NHS; the use of simulation modelling to support the implementation of Lean (culminating in the development of SimLean); and currently Nicola is the Research Fellow for an NIHR HS & DR funded project: The knowledge brokering role of middle level managers (MLMs) in service innovation: Managing the translation gap in patient safety for elderly care.
Publications
Journal Articles
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Burgess, N., Currie, G., Crump, B., Richmond, J. G. and Johnson, M. (2019) "Improving together : collaboration needs to start with regulators", BMJ, 367, l6392
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Currie, G., Burgess, N. and Tuck, P. (2016) "The (un)desirability of hybrid managers as ‘controlled’ professionals : comparative cases of tax and healthcare professionals", Journal of Professions and Organization, 3, 2, 142-153
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Currie, G., Burgess, N. and Hayton, J. C. (2015) "HR practices and knowledge brokering by hybrid middle managers in hospital settings : the influence of professional hierarchy", Human Resource Management, 54, 4, 793-812
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Burgess, N., Strauss, K., Currie, G. and Wood, G. (2015) "Organizational ambidexterity and the hybrid middle manager : the case of patient safety in UK hospitals
", Human Resource Management, 54, Supplement 1, s87-s109
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Robinson, S., Worthington, C., Burgess, N. and Radnor, Z. J. (2014) "Facilitated modelling with discrete-event simulation : reality or myth?", European Journal of Operational Research, Volume 234, Number 1, 231-240
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Nicola Burgess (2013) "Evaluating Lean in healthcare", International Journal of Health Care Quality Assurance, Volume 26, Number 3, 220-235
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Burgess, N. and Currie, G. (2013) "The knowledge brokering role of the hybrid middle level manager : the case of healthcare", British Journal of Management, Volume 24, S132-S142
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Burgess, N. and Wake, N. (2013) "The applicability of the viable systems model as a diagnostic for small to medium sized enterprises", International Journal of Productivity and Performance Management, 62, 1, 29-46
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Robinson, S., Radnor, Z. J., Burgess, N. and Worthington, C. (2012) "SimLean : utilising simulation in the implementation of lean in healthcare", European Journal of Operational Research, Vol.219, No.1, 188-197
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Burgess, N. and Radnor, Z. J. (. J. (2012) "Service improvement in the English National health service : complexities and tensions", Journal of management & organization, Volume 18, Number 5, 594-607
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Lowson, R. H. and Burgess, N. (2003) "The building blocks of an operations strategy for e-business", The TQM Magazine, Vol.15, No.3, 152-163
Book Item
Report
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Burgess, N., Worthington, C., Davis, N. D., Radnor, Z., Robinson, S. and Cooke, M. (2011) "SimLean healthcare : handbook", SIAM Journal on Numerical Analysis, 2524