Dr Nicola Burgess
Associate Professor of Operations Management
Research Interests
Main research interests include Lean implementation in healthcare, service improvement, patient safety, organizational learning and the knowledge brokerage role of middle level managers.
Teaching in 2018-2019
Distance Learning MBA
- IB9GJP: Operations Advantage
- IB816P: Operations Management
- IB8120: Operations Strategy
Postgraduate Research Business and Management
- IB9GF0: Recent Advances in Operational Research and Operations Management
Undergraduate
- IB2440: Managing Customer Service
Organising Healthcare Research Network, Operations Group
Email: Nicola.Burgess@wbs.ac.uk / Tel: 024 765 28238 / Room: 1.211
Biography
Nicola's research activity is focussed in healthcare, conducting a number of projects in the NHS in the areas of service improvement, Lean, RCA, patient safety, patient involvement, organizational learning, knowledge brokerage and leadership. Nicola has led a number of case studies and evaluations across the NHS under the broad spectrum of service improvement including an Evaluation of Lean implementation across the English NHS; the use of simulation modelling to support the implementation of Lean (culminating in the development of SimLean); and currently Nicola is the Research Fellow for an NIHR HS & DR funded project: The knowledge brokering role of middle level managers (MLMs) in service innovation: Managing the translation gap in patient safety for elderly care.
Publications
Journal Articles
- Currie, G., Burgess, N. and Tuck, P. (2016) "The (un)desirability of hybrid managers as ‘controlled’ professionals : comparative cases of tax and healthcare professionals", Journal of Professions and Organization, 3, 2, 142-153
- Currie, G., Burgess, N. and Hayton, J. C. (2015) "HR practices and knowledge brokering by hybrid middle managers in hospital settings : the influence of professional hierarchy", Human Resource Management, 54, 4, 793-812
- Burgess, N., Strauss, K., Currie, G. and Wood, G. (2015) "Organizational ambidexterity and the hybrid middle manager : the case of patient safety in UK hospitals ", Human Resource Management, 54, Supplement 1, s87-s109
- Robinson, S., Worthington, C., Burgess, N. and Radnor, Z. J. (2014) "Facilitated modelling with discrete-event simulation : reality or myth?", European Journal of Operational Research, Volume 234, Number 1, 231-240
- Nicola Burgess (2013) "Evaluating Lean in healthcare", International Journal of Health Care Quality Assurance, Volume 26, Number 3, 220-235
- Burgess, N. and Currie, G. (2013) "The knowledge brokering role of the hybrid middle level manager : the case of healthcare", British Journal of Management, Volume 24, S132-S142
- Burgess, N. and Wake, N. (2013) "The applicability of the viable systems model as a diagnostic for small to medium sized enterprises", International Journal of Productivity and Performance Management, 62, 1, 29-46
- Robinson, S., Radnor, Z. J., Burgess, N. and Worthington, C. (2012) "SimLean : utilising simulation in the implementation of lean in healthcare", European Journal of Operational Research, Vol.219, No.1, 188-197
- Burgess, N. and Radnor, Z. J. (. J. (2012) "Service improvement in the English National health service : complexities and tensions", Journal of management & organization, Volume 18, Number 5, 594-607
- Lowson, R. H. and Burgess, N. (2003) "The building blocks of an operations strategy for e-business", The TQM Magazine, Vol.15, No.3, 152-163
Book Item
- Worthington, C., Robinson, S., Burgess, N. and Radnor, Z. J. (. J. (2010) "Rapid modelling of patient flow in a health care setting : integrating simulation with lean", 131-142, Springer, London ; New York
Report
- Burgess, N., Worthington, C., Davis, N. D., Radnor, Z., Robinson, S. and Cooke, M. (2011) "SimLean healthcare : handbook", SIAM Journal on Numerical Analysis, 2524
