Staff Directory

Dr Nicola Burgess

Reader of Operations Management

Research Interests

Main research interests include Lean implementation in healthcare, service improvement, patient safety, organizational learning and the knowledge brokerage role of middle level managers.

Teaching in 2021-2022

Distance Learning MBA
  • IB816P: Operations Management
  • IB0130: Business Consulting

Organising Healthcare Research Network, Operations Group

Email:  /  Tel: 024 765 28238  /  Room: 1.211


Nicola's research activity is focussed in healthcare, conducting a number of projects in the NHS in the areas of service improvement, Lean, RCA, patient safety, patient involvement, organizational learning, knowledge brokerage and leadership. Nicola has led a number of case studies and evaluations across the NHS under the broad spectrum of service improvement including an Evaluation of Lean implementation across the English NHS; the use of simulation modelling to support the implementation of Lean (culminating in the development of SimLean); and currently Nicola is the Research Fellow for an NIHR HS & DR funded project: The knowledge brokering role of middle level managers (MLMs) in service innovation: Managing the translation gap in patient safety for elderly care.


Journal Articles

Journal Item

Book Item


  • Burgess, N., Worthington, C., Davis, N. D., Radnor, Z., Robinson, S. and Cooke, M. (2011) "SimLean healthcare : handbook", SIAM Journal on Numerical Analysis, 2524

Join the conversation

WBS on social media