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18 April 2018

PGA in Service Operations Management - Course Taster Webinar

Free Event • Registration Required

This one-hour session will give you and/or your employees the opportunity to sample both the content and online delivery style of this unique programme from Course Director Dr Mark Johnson, as well as finding out more about the benefits of joining Warwick Business School and university community. 

During our online Postgraduate Award in Service Operations Management, you will learn about the key concepts in service operations management and how to apply them to services in your organisation. There is an emphasis on application so what you learn can be implemented to create sustained competitive advantage.

Your learning will be completed entirely online, in four modules, each taking six weeks. You will have access to high quality learning materials authored by the Warwick team, supplemented by a range of videos, podcasts, articles and papers.

Module 1: Define

Focus on the strategic importance of operations and process management. Explore some of the unique drivers in your environment, and create a language for service operations management.

Module 2: Deliver

Focus on the service operation's ability to deliver its service outcomes cost effectively, on time, and to the required quality standard. Learn about the choices and drivers of capacity management in a service environment, and look at the tools and techniques that support resource planning and control. Consider the lean principles of the Toyota Production Philosophy and how these can be applied in a service environment.

Module 3: Design

Focus on some of the critical design decisions facing service organisations and look at what drives decision-making, in both process design and supply chain design. Consider the impact of location, capacity, outsourcing, and offshoring.

Module 4: Improve

Focus on methods and concepts for improving the operation's capability. Consider process improvement, quality management, and risk management. Take a holistic view. Improvement is largely a strategic imperative and is built into the strategic direction: quality, process efficiency, and risk management should be designed into the processes, and delivery mechanisms should place an emphasis on continuous improvement.

Please ensure to book if you are keen to attend - registration is required to confirm your place. 

Our wbsLive classroom allows you to ask questions of the presenters and enables you to interact with other delegates.

The information session will be 1 hour long and take place at 1pm GMT. There is no need to download any software simply complete a simple wizard to check your PC's compatibility.

If you would like more information about the programme or WBS Executive Education please contact by email or telephone: +44 (0)24 7657 2543.

// With

Dr Mark Johnson

// Where

Online via wbsLive

// When

Wednesday 18 April 2018, 13:00 - 14:00

// Contact
+44 (0)24 7652 4395

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