However, services are often difficult to get right as they are intangible leading to variation in how they are delivered and received by customers. Service operations management provides a suite of concepts, techniques and tools to evolve how services are designed and delivered.
You will learn about the key concepts in service operations management and how to apply them to services in your organisation. There is an emphasis on application so what you learn can be implemented to create sustained competitive advantage.
Who's it for?
This programme is for anyone involved in the design, delivery and improvement of services:
These one-hour sessions will give you and/or your employees the opportunity to sample both the content and online delivery style of this unique programme from Course Director Dr Mark Johnson.