Biography

Giovanni holds BSc, MSc and PhD degrees from Politecnico di Milano (Italy). His research relates mainly to the role and agency of 'operations professionals' in the development of 'professional operations'. His studies investigate how 'operations professionals' (e.g. operations managers, quality managers, supply chain managers) facilitate service innovations, inter-disclinary collaborations, technology implementation, and quality improvement in professional settings, such as healthcare and academia. 

Giovanni's research interests extend beyond this topic, and evolve over time. In recent years, he is especially exploring the interference of socially irresponsible actors (especially: organized crime) in professional operations and supply networks.

Giovanni's research has been published in top journals such as Journal of Operations Management, Journal of Management Studies, Human Resource Management, Human Relations, Journal of Product Innovation Management, and International Journal of Operations and Production Management.

Giovanni has collaborated extensively with healthcare policy-makers and organizations in Italy/EU and UK. He is currently the Director of the DBA (Doctorate of Business Administration). Giovanni was previously the MBA Capstone Director. He is a member of the editorial review board for Journal of Operations Management and International Journal of Operations and Production Management. 

Research Interests

Operations Managers, sociology of professions, professional services; new service development; service integration, integrated care, multidisciplinary teams; process improvement; organizational change; healthcare; workforce development; middle management; quality managers; new organizational professions; professional misconduct; collaborative research methodologies; electronic patient records, platforms