I work as a Learning and Operations Specialist at the British Red Cross. It’s a role that blends purpose with practice, and it's incredibly rewarding. I’m part of the central learning team, where I manage the Learning Management System (LMS)—a core information system. My work involves quality assurance for digital content, troubleshooting access issues, managing communications, and collaborating with product teams. 

The course laid a strong foundation to achieve and thrive in this role. In my first term we took the MIS module and the final assessment was to write on an information system of any organisation. I randomly chose to write on the LMS at my undergraduate university (I hadn’t really known much on learning systems at the time). That single assignment deepened my understanding of learning systems—conceptually and practically. The feedback pushed me to think beyond theory. Later, modules like Managing Digital Innovation (MDI) which covered topics on design thinking and innovation management equipped me with tools I now use to solve problems creatively at work.

Above all, the course honed my critical thinking, which has been indispensable in a dynamic, systems-driven role.