Ever wondered what makes great service organisations great? What is it that they do to be better than the rest and still acknowledge that they aren’t there yet?
At the next Warwick Midlands Network event on Thursday 12th May 2016, hear OEE Consulting, specialists in service excellence give a fascinating insight into Operational Excellence and Lean Thinking.
Hear how one company listened to customer feedback and used these techniques to improve customer service far beyond original performance and leave the event having experienced for yourself how application of some easy to grasp principles can improve a service dramatically as we play a hands-on business simulation.
You will also have chance to network during the evening which will be hosted at Warwick Business School
SCHEDULE
6pm-6:30pm Registration Welcome Drinks & Canapes
6:30pm Introduction & Overview of OEE Consulting
6:45pm Case Study & key insights
7:15pm Simulation & Improvement activity
8:30 Summary & Close
Where can I contact the organiser with any questions? Please email warwickmidlandsalumni@gmail.com
What are my transport/parking options getting to the event? Please visit: http://www2.warwick.ac.uk/about/visiting/directions/