In this interactive webinar, Professor Pietro Micheli will discuss how performance measurement and management systems can be designed, implemented, and reviewed while leveraging big data. This will include examining how to reconcile top-down and bottom-up approaches to strategy execution and performance management.
Throughout the session participants will have the opportunity to explore the typical pitfalls when investments in big data and business analytics are made, and discuss the ways in which these can be avoided.
This event will also introduce the Postgraduate Award in Driving Service Performance, which is online programme suitable for anyone involved in the delivery and improvement of service performance.