Dr Melody Zou
Assistant Professor
(Information Systems & Management Group)

Haiyun (Melody) Zou is an Assistant Professor in the Information Systems & Management (ISM) Group at Warwick Business School. She received her PhD in Information Systems from the City University of Hong Kong. During her PhD, she was visiting the College of Business and Behavioral Science at Clemson University in 2016. She has worked with an IT entrepreneurial firm in Hong Kong Science & Technology Park prior to her PhD.

With a background in marketing and psychology, Melody is interested in studying individual behaviors at the post-adoption/-purchase stage. In recent years, she is working on promoting user voluntary contributions to technologies - a new concept called "Technology Extra-Role Behavior." Her research has appeared or will appear in Information Systems Research, Journal of the Association for Information Systems, and Information Systems Journal. She has been serving as Associate Editor for the International Conference on Information Systems (ICIS), European Conference on Information Systems (ECIS), and Pacific Asia Conference on Information Systems (PACIS) every year in tracks related to human behaviors, adoption and usage, and user/customer engagement since 2018.

Melody is a Fellow in the UK Higher Education Academy. She mainly teaches Digital Business and Research Methodology and supervises student dissertations at different levels. She has also received the WBS Teaching Excellence Awards for her outstanding contributions to both the undergraduate and postgraduate programs (2020-21, 2021-22).

Melody is the Research Environment Lead (REL) Associate of the ISM group. She is the founder of the ISM internal seminars and was previously the coordinator of the external seminars. For more details about the ISM seminars, please see https://warwick.ac.uk/fac/soc/wbs/subjects/ism/seminars/
She is on the organizing committee of the WBS-ESSEC-HEC Paris IS Workshop and was the workshop chair in 2022.

Research Interests

Topics: adoption and use of IT, human behavior and IS, voluntary contribution, human-computer interaction, emotion
Contexts: IT service, virtual community, social media, e-commerce, IoT