Who is the programme for?
This programme is for anyone involved in the design, delivery and improvement of services:
- Organisations that wish to create a shared, common language for managing services
- Consultants and managers focused on improving service quality and productivity
- Service designers seeking to design and deploy new services.
You will need either a first degree or have at least five years relevant work experience. A basic knowledge of IT skills and browsing is also required and please note that the course will be undertaken beyond the reach of employer firewalls.
English language requirements
Our executive programme is conducted in English, and participants are expected to be able to understand and contribute to discussions. A usual requirement if English is not your first language, is that you would have a full professional proficiency having worked in an English speaking environment, or that you would have graduated from an English speaking university. If English is not your first language, we may require evidence of your proficiency.
Further information on English language requirements
Please see the University’s page for English language requirements.