Driving Service Performance


  • Dr Rhian Silvestro

    Associate Professor of Operations Management, Course Director

    Rhian, teaches operations and service management on a range of undergraduate, postgraduate and executive courses. She was formerly production manager at Mitaka, a Far East translation and printing company. Subsequently she became a Research Fellow in the Operations Management Group at the University of Warwick.

  • Mark Johnson

    Professor of Operations Management

    Mark is Head of Group for Operations at WBS. His current research broadly examines control and coordination in operations and supply chains.

  • Pietro Micheli

    Professor of Business performance and innovation

    Professor Pietro Micheli joined Warwick Business School in 2012, where he has been Course Director of the Executive MBA and, since 2018, Course Director of the Distance Learning MBA programme (ranked #1 in the world by the Financial Times in 2018-2021). Previously, Pietro was Senior Lecturer at Cranfield School of Management and Research Fellow at the Advanced Institute of Management (AIM) Research in London.