Faculty
The WBS Faculty has strength and depth across the key areas of challenge for executives and organisations.
The Operations group at WBS is the largest group of Operations Management faculty in the UK. The focus is on the design, planning, control and improvement of operations in both manufacturing and service, private and public sectors.
Dr Rhian Silvestro is Associate Professor of Operations Management. Rhian has conducted service management research in a number of large, leading edge organisations including retail companies, banks, transport companies and call centres.
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